Business owners have much on their plates, and all of the items, from timeliness to cleanliness, play a role in making most customers happy with service. Without happy customers, businesses can take a severe nosedive, and many times, it can be hard to turn things around without a forceful effort to prevent hitting rock bottom.
Therefore, here are some items that business owners can do to ensure most of their customers are satisfied:
- Great customer service goes without saying. First impressions are everything when it comes to face to face or phone interactions. Be certain to memorize an inviting script when receiving calls, and when face to face interactions are necessary, have a welcoming demeanor and expression. Timeliness, listening, professionalism and understanding are all parts of great customer service.
- Reward customers with extras or bonuses, such as discounts or BOGOs. Depending on what type of business, offering VIP treatment will go a long way to show appreciation.
- Have clear policies, as far as refunds and exchanges. Providing a simple explanation goes a long way in the reduction of misunderstandings.
- Provide great, non-defective merchandise. For example, if the business is one that of arts and crafts, be certain that the merchandise is well put together and has longevity. Be clear about how to care for the merchandise as well.